Over the past few years we have heard from many of our customers, asking if we could create a forum for them to share BPM experiences, successes, challenges and journeys. Based on these requests, we hosted our first BPM Executive Summit in October 2013. The "one-day" event received such an overwhelming and positive response that this year we made it a two-day event. This exclusive, by-invitation only event was offered to our valued customers. The Heldrich Hotel in New Brunswick provided a stylish and intimate space for the sharing of real world success stories, lessons learned, and tricks & techniques that have helped all of us achieve common organizational goals!
We had Clay Richardson, Senior Analyst at Forrester Research, and Prof. Michael zur Muehlen, Associate Dean of Graduate Studies at Stevens Institute of Technology as our keynote speakers who drove the thought provoking discussions. Pramod Sachdeva, Founder and Managing Director at Princeton Blue shared the importance of Social Media in today’s world and its impact on business processes that impact the customer experience.
We had Clay Richardson, Senior Analyst at Forrester Research, and Prof. Michael zur Muehlen, Associate Dean of Graduate Studies at Stevens Institute of Technology as our keynote speakers who will drive the thought provoking discussions. Pramod Sachdeva, Founder and Managing Director at Princeton Blue shared the importance of Social Media in today's world and its impact on business processes that impact the customer experience.
Michael zur Muehlen
|December 3, 2014|
|08:00||09:00||Breakfast and registration|
Clay Richardson, FORRESTER Inc.
|11:30||12:00||The Sanofi BPM Journey
Michael Robbins, Sanofi
|01:00||02:00||Discussion topic 1:
The Myth of the Process Owner - Who makes decisions about processes (and based on what information)?
|02:00||03:00||Princeton Blue Labs (BPM and Rules Solutions)||Kelly Room|
|03:30||04:30||Discussion topic 2:
If you don’t want to diet, don’t step on the scale - Which KPIs/Process Metrics are actionable?
|04:30||05:30||Role of BPM in a Customer Centric Architecture
Vipul Narula, First Niagara Financial Group
|05:30||06:00||Break (email catch up)|
|06:00||08:00||Dinner and Drinks||Seagull Room|
|December 4, 2014
Prof. Michael zur Muehlen, Stevens Institute of Technology
|10:15||11:15||Discussion Topic 3:
The Winds of Process Change – which trends are having the greatest impact on process improvement programs?
|11:30||12:30||Discussion Topic 4:
[Please help us select a topic]
|12:30||02:00||Lunch||Dining Room at Christopher's Restaurant
Clay Richardson's keynote address:
Age Of The Customer Set To Disrupt BPM Market : The age of the customer is disrupting a BPM market that launched in the 1990s to drive costs from production and operational use cases. Over the next two years a laundry list of new alternative approaches will disrupt and reshape the BPM market to focus on customer experience and revenue-side opportunities. In this session, attendees worked collaboratively to design new roadmaps for transitioning BPM programs to solve age of the customer challenges.
The Heldrich Hotel has blocked off a number of rooms for us at special rate of $159 per night, so please make your reservation soon. Follow these steps to book your room.
- Follow the link: https://bookings.ihotelier.com/bookings.jsp?hotelID=15423&userType=GRP
- Select the dates: This special rate applies to the nights of December 2nd, 3rd & 4th .
- Click on “enter access or promotional code”
- Select “Group code” and enter “263243” . Click on “update”.
- The name of the event will appear. Click on Continue.
- Follow the steps to book the room
The special rates are applicable for reservations made before Nov 12, 2014.
The BPM Executive Summit 2014 received an awesome response. The event provided a very interactive platform for sharing thoughts, experiences and learnings. The feedback survey done with the participants revealed the average overall satisfaction score of 9.6 out of 10.
Below is sample feedback from our customers who attended the event, in their own words.
An excellent opportunity to exchange ideas and challenges of BPM while understanding industry trends.
Princeton Blue provides clear and valuable thought leadership.
A very unique opportunity to discuss challenges and trends with my peers and industry experts in the BPM Space.
Great forum for sharing frameworks and ideas with like minded colleagues. Really beenficial to spend a day and a half with people whi "get it" and are committed to promoting the thinking forward.
Very informative and though provoking experience! Ability to spend time having content rich discussions with other folks from other companies was an enriching experience.
The value of this group is the participants- the open discussions, the passionate arguing, just being able to discuss common experience with incredibly intelligent colleagues- fantastic.
Excellent opportunity to hear about real life problems with BPM implementation.
Knowing what peeers are doing and learning from them is always intersting and exciting!