Digital Transformation Summit 2016

Our Annual Customer Conference

September 29, 2016

Princeton Marriott at Forrestal
100 College Road East
Princeton, NJ 08540

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Overview

Princeton Blue's annual customer conference, Digital Transformation Summit 2016, is now confirmed for September 29, 2016. This is our 4th year hosting a customer conference and the feedback from the attendees continues to be extremely positive. Please mark the date on your calendar and we look forward to your attendance and participation. The event will be held again at the Princeton Marriott at Forrestal in Princeton, NJ and will provide a stylish and intimate venue for the sharing of real world digital transformation success stories, lessons learned, tricks and techniques that have helped us all become more successful in our own digital automation journey. Most importantly, you get to network and hear from your peers about what’s working and what’s not!

Based on your feedback last year and the changes in our industry over the past 2-3 years, we have decided to rename this event to "Digital Transformation Summit". Most of you are going through some form of digital automation addressing the most strategic aspects of your business, be it customer experience or the back office processes that support it. While BPM is a key technology, it is just one of many that can successfully help you transform in this digital automation journey. We believe digital transformation is achieved thru a combination of BPM, Business Rules, low-code development, mobile devices and cognitive technologies. Hence the new name!

Industry thought leaders will share their experiences as keynote speakers and moderate the customer discussions during the event. Our keynote speakers this year include Prof. Michael zur Muehlen, Associate Dean of Graduate Studies at Stevens Institute of Technology, Vipul Narula, Senior Executive and Industry Thought Leader, Michael Robbins, Specialist Master – Life Sciences at Deloitte Consulting LLP and Pramod Sachdeva, Founder and Managing Director at Princeton Blue. All will share their thoughts on what’s working with digital automation and what’s not based on real world project implementations and what innovations to expect from digital automation vendors in the coming year.

Come join your peers for this networking event, keynotes and moderated round table discussions! We guarantee you that this will be like no other BPM conference you've attended.

Speaker Profiles

Our keynote speakers include Prof. Michael zur Muehlen, Associate Dean of Graduate Studies at Stevens Institute of Technology, Vipul Narula, Senior Executive and Industry Thought Leader, Michael Robbins, Specialist Master – Life Sciences at Deloitte Consulting LLP and Pramod Sachdeva, Founder and Managing Director at Princeton Blue. All will share their thoughts on what’s working with digital automation and what’s not based on real world project implementations and what innovations to expect from digital automation vendors in the coming year.

Michael zur Muehlen

Associate Dean of Graduate Studies
Stevens Institute of Technology


Michael zur Muehlen is Associate Dean of Graduate Studies and Associate Professor of Information Systems at Stevens Institute of Technology where he directs the research Center for Business Process Innovation. Michael is responsible for academic oversight, development and growth of seven graduate programs in Stevens' business school, totaling 900+ students.He founded the award-winning graduate program in Business Process Management & Service Innovation at Stevens. Michael is an accomplished expert in Business Process Management and workflow automation and has led numerous reengineering projects.

Vipul Narula

Senior Executive and Industry Thought
Leader in Financial Services


Vipul has a proven track record of leading large scale organizations in successful execution of their digital transformation programs. His expertise includes digital strategy, innovation, architecture and complex program delivery. Specifically, in Financial Services, his experience spans across wall street and main street banks with expertise in digital payments, fraud prevention, commercial banking and bank operations amongst other areas.
Vipul will be sharing his thoughts on how companies can react to Digital Disruption. This includes understanding the digital disruption occurring in the financial services, common myths and pitfalls and how to come up with an organizational strategy to survive and thrive.

Michael Robbins

Specialist Master | Life Sciences
Deloitte Consulting LLP


Michael is specialist master focused on leading, developing, and applying methodologies and transformative technologies to drive the digitalization of Life Sciences via the orchestration of processes, IoT, information, social technologies, and mobility. Michael has extensive functional knowledge due to 20+ years of industry experience in Pharma R&D including discovery, pre-clinical, clinical, and product development domains. Prior to joining Deloitte, Michael held diverse roles in industry including process research, medicinal chemistry, target validation, and cheminformatics roles at Merck as well as designing and leading the Sanofi Clinical Business Process Management team. In addition to an M.B.A., Michael has an M.S. in Computer Science and B.A. in Chemistry as well as over a dozen peer reviewed publications and patents in the fields of process and medicinal chemistry and target validation.

Pramod Sachdeva

Founder and Managing Director
Princeton Blue, Inc.


Pramod Sachdeva is the Founder and Managing Director at Princeton Blue. Pramod has been supporting clients globally with their Process and Rules requirements for the past 16 years. With over 30 years of business and technology experience involving innumerable BPM and Rules initiatives, Pramod brings tremendous knowledge, experience and best practices to support our clients' most strategic customer experience and business operations improvement initiatives.

Agenda

September 29, 2016
From To Topic / Abstract
7:30am 8:30am Breakfast and Registration
8:30am 9:30am Keynote Address
Rethinking Work: Does Digital Mean Different?
Prof. Michael zur Muehlen, Associate Dean of Graduate Studies, Stevens Institute of Technology
Digital Transformation is a forward-looking effort to position organizations for changes in client and market behavior. But many organizations struggle to transform their process attitude from a look-behind attitude to focus on the road ahead. In this presentation we discuss how emerging technologies can help transform five core types of work and processes: Gather, Decide, Inform, Update, and Manage. We illustrate the application of new tools and techniques using case studies from defense, financial services and higher education. Attendees will learn how to leverage analytics and decision modeling to transform business process management practices from a fix-what's-broken attitude toward positioning for change.
9:30am 10:15am Financial Services Perspective
Reacting to Digital Disruption
Vipul Narula, Senior Executive and Industry Thought leader in Financial Services
Understanding the digital disruption occurring in the financial services, common myths and pitfalls and how to come up with an organizational strategy to survive and thrive
10:15am 10:30am Networking Break
10:30am 11:15am Customer Story
BPM Journey at NFCU - Bridging the Digital and Data Divide
Uma Mohoni, Manager, Business Process Automation
Navy Federal Credit Union
BPM is a young capability at NFCU. As it emerges from its infancy into a mature discipline, NFCU is discovering several use cases which can address the organization’s needs as a rapidly growing bank. BPM has played and continues to play the role of the glue that bridges the divide between NFCU's business processes and the exponentially growing customer dataset to help the organization support its customers and achieve its mission of superior member service.
11:15am 12:15am Panel Discussion
Digital Transformation via Business Process Management
Michael Calluori, ITS R&D/CMO Business Partner Development and GRA, Sanofi
Neil Sanford, Business Process Architect, Sanofi
Michael Robbins, Specialist Master, Life Sciences, Deloitte Consulting LLP
Digital Information Technology is the new buzz word, but where does BPM fit in? Companies are looking to transform their businesses with new digital capabilities – fast and agile solutions that provide information directly to users or customers in an enhanced and modern experience. In this panel discussion, you will learn how companies are evolving by building mobile ready, cloud based applications that provide increased insight into their processes with improved transparency and compliance levels.
12:15pm 1:30pm Lunch
1:30pm 2:30pm Keynote Address
Helping you Transform into a Cognitive Business
Pramod Sachdeva, Founder and Managing Director, Princeton Blue
The era of Cognitive Business is here. Organizations need to look beyond conventional automation of end-to-end business processes using workflow tools. Over the past decade, we have used BPM to seamlessly integrate customers, employees and internal systems (CRM, ERP, etc.). Now imagine, if you can tap into the gold mine of the massive unstructured data that dominates today’s data universe and leverage actionable signals from this data within your business processes. This unstructured data lives within your organization in the form of emails, chats and call center conversations and outside your organization on blogs, forums and social media.
2:30pm 3:15pm Pharmaceutical Perspective
The Digital Transformation of Work: Opportunities, Challenges, and Strategies for Success
Michael Robbins, Specialist Master, Life Sciences, Deloitte Consulting LLP
What does it mean to digitalize work? How do real time insights coupled with digitized processes translate to better and faster decisions and actions leading to improved business outcomes? How do organizations pragmatically and effectively make the journey to a digitally connected landscape by leveraging exponential technologies? What are the real benefits? In this discussion, we will explore these questions and related trends and challenges via representative use cases across several industries including Life Sciences and Finance.
3:15pm 3:30pm Networking Break
3:30pm 4:15pm Technology Perspective
Next generation automation
Prashanth Brahmandam, Senior Digital Manager, McKinsey & Company
Digital transformation leveraging next generation automation technologies have a potential to generate 30%+ savings and elevate the performance of support and back office functions over and above traditional automation techniques. This session focuses on such digital technologies and their adoption across industries.
4:15pm 5:15pm Panel Discussion
Does Digital Transformation make Centers of Excellence Obsolete?
Ruth Chin, Associate Director, Knowledge Management & Portals, Merck & Company
Prof. Michael zur Muehlen, Associate Dean of Graduate Studies, Stevens Institute of Technology
Vipul Narula, Senior Executive and Industry Thought Leader in Financial Services
BPM typically focuses on automating back-office processes and many companies have a Center of Excellence organization in place to govern process improvement and code reuse.  But as industries adapt to increasing market pressures, the focus on internal process improvement shifts to Digital Transformation – a wholesale reinvention of business models and customer experiences.  Are COE’s keeping up?
5:15pm 5:30pm Closing Remarks
5:30pm 7pm Happy Hour
7pm 9pm Dinner

Accommodation

Elegant and impeccably appointed, the Princeton Marriott at Forrestal provides the perfect hotel destination for the event. The resort is located on 25 picturesque wooded acres in Princeton, NJ, and offers amenities that will surely delight our participants. Sophisticated rooms and suites feature luxury bedding and plenty of space for working and relaxing. A brilliant experience awaits you at the Princeton Marriott at Forrestal.

The Princeton Marriott at Forrestal has blocked off a number of rooms for us at special rate of $219 per night. The special group rate ends on Monday, September 5, 2016, so please make your reservation soon if you need accommodation. Click here to book a room.

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