How to Use Cognitive to Personalize Customer Service in Your Call Center March 29 2017
Join our webinar to understand our Cognitive Customer Service solution that determines topic and emotion from call center voice conversations, emails and chats to better understand customer’s perception of your brand and allows you to:
- Understand and act on real-time customer sentiment
- Increase customer satisfaction and revenue
- Identify and capitalize on customer trends in real time
- Enhance customer experience through an improved next best action
Digital Transformation Summit
Most of you are going through some form of digital automation, addressing the most strategic aspects of your business, be it customer experience or the back office processes that support it.While BPM is a key technology, it is just one of many that can successfully help you transform in this digital automation journey. Princeton Blue's annual customer conference, Digital Transformation Summit gives you an opportunity for the sharing of real world digital transformation success stories, lessons learned, tricks and techniques that have helped us all become more successful in our own digital automation journey.
BPM Executive Summit
Since 2013, Princeton Blue has been organizing BPM Executive Summit – a platform to openly discuss, share and ideate to foster innovation in BPM. This conference witnesses BPM practitioners, thought leaders, industry experts, and our key clients driving insightful conversation about latest trends, best-practices, new technologies and upcoming business challenges. BPM remains at the core of this intensive and thought-provoking conference.
Princeton Blue actively participates in various events and conferences organized our partners. We not only attend these discussions but also present our innovative and futuristic solutions. A true testament to our thought leadership is our highly-appreciated sessions at various BPM-related partner events. Princeton Blue continues to be a sponsor at conferences such as Appian World, IBM InterConnect and Pegaworld.
Princeton Blue webinars presents detailed BPM-specific information through our bespoke thought leadership. The webinars are highly engaging and informative. The core of the discussion revolves around leveraging innovative technology that enables digital transformation.