Princeton Blue webinars are a result of our high-profile Thought Leadership in BPM, Business Rules, Cognitive and RPA technology. The highly engaging webinars provide thought provoking ideas from eminent speakers from the industry. Join us to learn how to leverage innovative technology for driving digital transformation.

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    How to Use Cognitive to Personalize Customer Service in Your Call Center March 29 2017

    Event Details:

    Join our webinar to understand our Cognitive Customer Service solution that determines topic and emotion from call center voice conversations, emails and chats to better understand customer’s perception of your brand and allows you to:

    • Understand and act on real-time customer sentiment
    • Increase customer satisfaction and revenue
    • Identify and capitalize on customer trends in real time
    • Enhance customer experience through an improved next best action

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