Consumers often come across simple questions about your products and services. It is imperative to get them answered in a timely way. Instead of dedicating tens or hundreds of customer service representatives to answer routine queries over and over, why not let Artificial Intelligence address the more commonly asked questions and requests via using ConversationBot. This allows your human workforce to focus on complex service requests that need intelligence, judgement, personalization, etc., while being able to substantially reduce customer wait times to get answers to their queries.
Conversation Bot in Action
The below screenshots highlight how ConversationBot can be added to a mortgage application to help consumers as they try to figure out what mortgage type makes most sense for their situation. Likewise, ConversationBot can be easily added to any application or process where end users may need help making decisions and navigating through forms.