Watch the Video

Watch a quick demo of Unified Customer View solution. Watch what happens behind the scene in the UCV Solution, frame by frame, as a live business scenario unfolds.

Universe of data is growing exponentially. Studies have shown that 80% of the data today is unstructured, i.e. blogs, forums, news sites and social media, and customers are commenting on their experiences in this unstructured world.

So how can you identify customer signals from this vast unstructured data, understand them in the context of business operations and take action when a relevant sequence of events is identified.

Do you know what your customers are saying about your brand when they are not talking to you?

Valuable customer information exists in the structured and unstructured data.

Business Operations

Unstructured Data

You must analyze Unstructured Data in the context of Structured Data from Business Operations.

Key Highlights

UCV Solution brings together the power of Unstructured Data from Social Media, Structured Data from Business Operations, Cognitive Computing and Event correlation to create actionable customer insight. All the information is collated into the UCV Dashboard which acts as the single interface for all interactions with the customer.

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