Do you know what your customers are saying about your brand when they are not talking to you?
Valuable customer information exists in the structured and unstructured data.
You must analyze Unstructured Data in the context of Structured Data from Business Operations.
UCV Solution brings together the power of Unstructured Data from Social Media, Structured Data from Business Operations, Cognitive Computing and Event correlation to create actionable customer insight. All the information is collated into the UCV Dashboard which acts as the single interface for all interactions with the customer.