Princeton Blue’s Automated Customer Service solution aims to provide a superior customer experience while ensuring highest level of operational efficiency through intelligent automation technologies. Transform your customer service experience with intelligent automation powered by BPM Case Management, Low-code, RPA, AI and Alexa.

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Solution Overview

Automated Customer Service leverages the power of BPM, Case Management and Low-code combined with RPA and AI to elevate the Customer Experience like never before. With BPM and Case Management in the forefront to orchestrate the customer service processes, it utilizes RPA to automate routine tasks and retrieve customer information from CRM, and leverages Amazon AI to get insight into customer intent and sentiment. Rich, modern and mobile-enabled user interface provide a pleasant user experience. It also accepts customer service queries through Amazon Alexa.

ACS-v3

Key Highlights

End-to-end-v1.3
End-to-end customer service process automation with BPM and Case Management
RPA to automate routine tasks like reading emails, fetching customer data from CRM
Google AI to understand customer intent and sentiment
Low-code development platform for a rich, modern and mobile-enabled customer experience
Dashboards and reports for real-time visibility into Customer Service operations
Alexa-for-natural-language-v1.1
Alexa for natural language conversation on common customer service requests

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