Business Process Management brings to you all the goodness of being able to create, modify & constantly monitor your processes. BPM has technologies to get things done faster & better. It is to create optimal processes and have capability to constantly change & improve the process on the fly. Where a Business process manager steps […]
Social BPM with Pega 7 Read more
As a consumer, we often get a mixed bag of experiences dealing with vendors and service providers. How many times have you come across a situation that the products / services do not work, the customer service doesn’t listen and you are stuck with no options? The services that you otherwise take for granted, fail
Leveraging Social Media for Customer Loyalty Read more
Your customers are talking about your business every day. Do you have provisions for Social Business Collaboration in your process? Are you listening to what they’re saying? They talk about their experiences with your products and services. They give you the blueprint to improve your business, and they are influenced – every day – by their peers
Social Business Collaboration Read more