Digital Transformation Summit 2016

Digital Transformation is a forward-looking effort to position organizations for changes in client and market behavior. But many organizations struggle to transform their process attitude from a look-behind attitude to focus on the road ahead. In this presentation we discuss how emerging technologies can help transform five core types of work and processes: Gather, Decide, Inform, Update, and Manage. We illustrate the application of new tools and techniques using case studies from defense, financial services and higher education. Attendees will learn how to leverage analytics and decision modeling to transform business process management practices from a fix-what’s-broken attitude toward positioning for change.

Understanding the digital disruption occurring in the financial services, common myths and pitfalls and how to come up with an organizational strategy to survive and thrive.

Digital transformation leveraging next generation automation technologies have a potential to generate 30%+ savings and elevate the performance of support and back office functions over and above traditional automation techniques. This session focuses on such digital technologies such as Robotic Process Automation, Cognitive Intelligence, Machine learning, etc. and their adoption across industries.

Digital Information Technology is the new buzz word, but where does BPM fit in? Companies are looking to transform their businesses with new digital capabilities – fast and agile solutions that provide information directly to users or customers in an enhanced and modern experience. In this panel discussion, you will learn how companies are evolving by building mobile ready, cloud based applications that provide increased insight into their processes with improved transparency and compliance levels.

The era of Cognitive Business is here. Organizations need to look beyond conventional automation of end-to-end business processes using workflow tools. Over the past decade, we have used BPM to seamlessly integrate customers, employees and internal systems (CRM, ERP, etc.). Now imagine, if you can tap into the gold mine of the massive unstructured data that dominates today’s data universe and leverage actionable signals from this data within your business processes. This unstructured data lives within your organization in the form of emails, chats and call center conversations and outside your organization on blogs, forums and social media.

What does it mean to digitalize work? How do real time insights coupled with digitized processes translate to better and faster decisions and actions leading to improved business outcomes? How do organizations pragmatically and effectively make the journey to a digitally connected landscape by leveraging exponential technologies? What are the real benefits? In this discussion, we will explore these questions and related trends and challenges via representative use cases across several industries including Life Sciences and Finance.

How can Robotics Process Automation (RPA) help you automate simple processes quickly? Can RPA help reverse Business Process Outsourcing? What are the leading RPA platform vendors on the market? Does it complement or compete with other process automation techniques? Where does it apply? What does it take to get started? What is next for RPA?

BPM is a young capability at NFCU. As it emerges from its infancy into a mature discipline, NFCU is discovering several use cases which can address the organization’s needs as a rapidly growing bank. BPM has played and continues to play the role of the glue that bridges the divide between NFCU’s business processes and the exponentially growing customer dataset to help the organization support its customers and achieve its mission of superior member service.

BPM typically focuses on automating back-office processes and many companies have a Center of Excellence organization in place to govern process improvement and code reuse.  But as industries adapt to increasing market pressures, the focus on internal process improvement shifts to Digital Transformation – a wholesale reinvention of business models and customer experiences.  Are COE’s keeping up?