The Dynamic Emergency Response (DER) solution enables hospitals to streamline the process of effectively responding and treating an emergency by leveraging Dynamic Case Management to offer dynamic and configurable workflows, effective collaboration and information sharing among stakeholders, real-time visibility into the case, and superior user experience through a modern, mobile-enabled app.
Key Drivers for Emergency Response
When an emergency is received at a hospital, the most critical aspects include — timeliness of the response, flexibility in defining the workflow to resolve the emergency, the collaboration between all stakeholders and real-time visibility into the most updated information while maintaining statutory SLA compliance.
Every minute can save a life
Dynamic workflows based on type of emergency
Active collaboration between all stakeholders
Real-time visibility into status of patient care journey
Accurate monitoring and reporting of SLA compliance
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Emergency Response Pain Points
Emergency Response is often burdened with rigid workflows, lack of transparency into the case, silos created by disparate systems, lack of effective collaboration and information sharing among the stakeholders.
Rigid Manual Workflows
ER activities are often hard-coded in systems and offer minimal flexibility to tailor them to a specific case
Lack of Clear Visibility
Activities are executed and tracked manually through phone calls/emails/excel sheets leading to lack of real-time visibility into the case
Disparate and Siloed Systems
Process is executed using multiple systems as there is no unified system to govern all processes at once leading to information silos
Loss of Productivity
Due to dearth of real-time visibility, often one resource waits for the other resulting into loss of productivity and time
Patient Caretakers not Informed
Relatives and caretakers of patient experience delays in getting reliable and timely updates about the progress
No streamlined mechanism for all stakeholders to collaborate effectively in real time
Streamlined and Collaborative Emergency Response
Powered by Dynamic Case Management
The Dynamic Emergency Response solution addresses the above pain points by automating the process using Dynamic Case Management to provide real-time agility in terms of workflow, collaboration, process transparency, and status progression. The Protocol Configurator provides a flexible mechanism to dynamically configure the sequence of tests and consultations needed to address each type of emergency.
It provides the ER team with a modern, mobile-enabled app for seamless collaboration, multi-channel notifications, HL7 integration with EMR systems, real-time dashboards and SLA monitoring.