Clinical Supplies Scheduling Tool
Princeton Blue helped a global pharmaceutical company streamline the process of scheduling supplies for clinical trials using Low-code Process Automation.
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About the Client
The client is a global Life Sciences company committed to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. They are a Fortune 500 company with more than 30,000 employees.
Business Challenge
With increase in volume of clinical trials, the client needed a solution that was efficient, flexible, and user-friendly for scheduling of clinical supplies for trials. Email communications with Excel reports extracted from SAP was inefficient and lacked the transparency required to sustain this increased volume.
The existing process had a number of pain points:
- Inability to scale to manage the increasing volume of supply orders.
- Inefficient execution with emails and Excel.
- Manual reports produced inaccurate forecasts leading to irregularity in clinical supplies.
- Lack of visibility across functional partners leading to delay in communication.
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The Solution
Princeton Blue developed the Clinical Supplies Scheduling Tool (CSST) to enable the Supply Chain team to streamline the scheduling and deliveries of clinical supplies to sites around the world. With CSST, the client gained visibility to key performance metrics via dashboards, eliminating time wasted in creating and sharing Excel reports.
- Appian pulls in the daily extract from SAP and updates each order according to each team’s needs.
- The tool also enables cloning and combining of orders and provides key information like order status and delivery date.
- New business features were introduced that legacy systems could not be modified to provide.
Benefits
The client reported the following benefits after the Clinical Supplies Scheduling Tool was implemented.
Improved Cycle Time
Configurable Workflows
Improved Accuracy
Access to Information
Full visibility
A dashboard provides seamless and up-to-date visibility into the status of in-flight and in-pipeline requests.
Better work management
The workflow assigned all new requests to the SMEs who review and catch incorrect and missing information early in the process.
Data unification
Provides order status visibility in a single unified platform.
Error reduction
Reduces errors and rework by automating integrations with upstream and downstream systems.
Reduced cycle time
Reduces cycle time to complete requests for clinical supplies.
Access to Information
Benefits
- Reduced the new label approval cycle to under 6 months.
- Headquarters could initiate label update submissions in real time, with country participants retroactively completing steps within a highly visible and tracked system to synchronize with real-world deadlines.
- Inbuilt form validation in the system helped to reduce form-fill errors, improving accuracy, and reducing delays.