Clinical Supplies Scheduling Tool

Princeton Blue helped a global pharmaceutical company streamline the process of scheduling supplies for clinical trials using Low-code Process Automation.

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    About the Client

    The client is a global Life Sciences company committed to discovering, developing, and delivering innovative medicines that help patients prevail over serious diseases. They are a Fortune 500 company with more than 30,000 employees.

    Business Challenge

    With increase in volume of clinical trials, the client needed a solution that was efficient, flexible, and user-friendly for scheduling of clinical supplies for trials. Email communications with Excel reports extracted from SAP was inefficient and lacked the transparency required to sustain this increased volume.

    The existing process had a number of pain points:

    • Inability to scale to manage the increasing volume of supply orders.
    • Inefficient execution with emails and Excel.
    • Manual reports produced inaccurate forecasts leading to irregularity in clinical supplies.
    • Lack of visibility across functional partners leading to delay in communication.

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      The Solution

      Princeton Blue developed the Clinical Supplies Scheduling Tool (CSST) to enable the Supply Chain team to streamline the scheduling and deliveries of clinical supplies to sites around the world. With CSST, the client gained visibility to key performance metrics via dashboards, eliminating time wasted in creating and sharing Excel reports.

      • Appian pulls in the daily extract from SAP and updates each order according to each team’s needs.
      • The tool also enables cloning and combining of orders and provides key information like order status and delivery date.
      • New business features were introduced that legacy systems could not be modified to provide.

      Benefits

      The client reported the following benefits after the Clinical Supplies Scheduling Tool was implemented.

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      Benefits

      After adopting the automated solution, the client reported the following benefits in their label change management process:
      • Reduced the new label approval cycle to under 6 months.
      • Headquarters could initiate label update submissions in real time, with country participants retroactively completing steps within a highly visible and tracked system to synchronize with real-world deadlines.
      • Inbuilt form validation in the system helped to reduce form-fill errors, improving accuracy, and reducing delays.
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