Webinar – How to Use Cognitive to Personalize Customer Service in Your Call Center

Learn how to become a Cognitive Business with IBM Business Process Manager and Watson Analytics in this short, informational webinar.

Thursday, February 2, 2017 / 11:00 AM EST / 30 Minutes
Replay Recording

Webinar Overview

IBM and Princeton Blue on Thursday, February 2, 2017, at 11:00 am EST hosted a 30-minute webinar to help you learn how Cognitive Customer Service can be your competitive edge. We discussed and demonstrated our Cognitive Customer Service solution that determines topic and emotion from call center voice conversations, emails and chats to better understand customer’s perception of your brand and allows you to:

  • Understand and act on real-time customer sentiment
  • Increase customer satisfaction and revenue
  • Identify and capitalize on customer trends in real time
  • Enhance customer experience through an improved next best action

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