Most of the organizations today are going through some form of digital automation to improve business processes, customer experience and operational efficiency. In recent years, Robotic Process Automation (RPA) has created a significant excitement with its success in many verticals across the world. It has been at the forefront of every CIO’s agenda to accelerate their automation journey. However, many customers that we spoke to, while aware of RPA and wanted to explore its implementation in their organizations, they also had some fundamental questions about RPA. Why do we need RPA? How does it work? Is it different than BPM? What use cases is it best suited for?
Read on if you are also looking for simple answers to these basic questions about RPA.
We live in the work of insanely routine, mundane and repetitive tasks. Take the example of Invoice Processing in any organization. You can see armies of people reading emails, downloading supplier invoices attached to them, reading them, entering them into ERP systems, matching underlying receipts, maintaining them in excel sheets for tracking purposes, uploading those files into SharePoint, etc. Most of these activities hardly need human judgement, knowledge and experience. Except for approvals, majority of these tasks are very routine and mundane in nature. Following are the challenges with these tasks:
Robotic Process Automation came into being to address the above challenges.
With Robotic Process Automation, you can easily automate such repetitive tasks in a given business process. Referring to the example of Invoice Processing, RPA can read emails, download and read PDF’s, maintain data in Excel sheets, update backend ERP systems, while approvals and quality checks remain manual as they need specialized skills, judgement and knowledge. This helps the business process in two ways:
RPA involves software bots that are programed and trained to replicate the actions of humans interacting with a software application via a user interface or through an API. Once trained, these bots perform simple tasks exactly like humans. For example, the bots can be trained to perform all mundane tasks in the Invoice Processing example referred earlier. As opposed to Integration technologies that may use Web Services and other Application Programing Interfaces (API) to enter data into systems, RPA bots perform the data entry exactly the way human would do – open the application, login, click on a menu/sub-menu, enter data into fields and submit.
All RPA tools provide out-of-the-box library of pre-trained activities that a bot can perform. RPA developers just need to drag-drop them in their process design and automate the tasks. RPA also provides recorders so that the bot can watch a human perform certain activity (e.g. entering data into a ERP system) and record it so that it can execute it when asked.
Features like these make RPA solution development extremely fast, as often there is no coding involved.
Some of the key benefits that can be derived from RPA include the following:
While RPA has great potential, it is not a magic wand that can solve every automation problem under the sun. RPA makes more sense in the following scenarios.
If your processes are more knowledge driven, need a lot of human judgement, are ad-hoc in nature, RPA may not be the best option for you. However, if you have large number of routine tasks in large volume that is burning your human workforce off, RPA may be the solution.
Digital Transformation is far more than a buzzword. It’s a business imperative. The challenge is the depth and complexity of the change required. Watch this webinar to get insights and hear from Rob Koplowitz, VP and Principal Analyst at Forrester on how to prepare your organization for this critical shift.