Digital Technologies Empowering Customer Service
Automated Customer Service leverages the power of BPM, Case Management and Low-code combined with RPA and AI to elevate the Customer Experience like never before. With BPM and Case Management in the forefront to orchestrate the customer service processes, it utilizes RPA to automate routine tasks and retrieve customer information from CRM, and leverages Amazon AI to get insight into customer intent and sentiment. Rich, modern and mobile enabled user interface provide a pleasant user experience. It also accepts customer service queries through Amazon Alexa.