The Dynamic Emergency Response (DER) solution enables hospitals to streamline the process of effectively responding and treating an emergency by leveraging Dynamic Case Management to offer dynamic and configurable workflows, effective collaboration and information sharing among stakeholders, real-time visibility into the case, and superior user experience through a modern, mobile-enabled app.

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    Key Drivers for Emergency Response

    When an emergency is received at a hospital, the most critical aspects include — timeliness of the response, flexibility in defining the workflow to resolve the emergency, the collaboration between all stakeholders and real-time visibility into the most updated information while maintaining statutory SLA compliance.

    Timeliness-v2

    Timeliness

    Every minute can save a life

    Configurable-v2

    Configurable Protocols

    Dynamic workflows based on type of emergency

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    Collaboration

    Active collaboration between all stakeholders

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    Progress Visibility

    Real-time visibility into status of patient care journey

    SLA-Compliance-v2

    SLA Compliance

    Accurate monitoring and reporting of SLA compliance

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      Emergency Response Pain Points

      Emergency Response Pain Points

      Emergency Response is often burdened with rigid workflows, lack of transparency into the case, silos created by disparate systems, lack of effective collaboration and information sharing among the stakeholders.

      Rigid Manual Workflows

      ER activities are often hard-coded in systems and offer minimal flexibility to tailor them to a specific case

      Lack of Clear Visibility

      Activities are executed and tracked manually through phone calls/emails/excel sheets leading to lack of real-time visibility into the case

      Disparate and Siloed Systems

      Process is executed using multiple systems as there is no unified system to govern all processes at once leading to information silos

      Loss of Productivity

      Due to dearth of real-time visibility, often one resource waits for the other resulting into loss of productivity and time

      Patient Caretakers not Informed

      Relatives and caretakers of patient experience delays in getting reliable and timely updates about the progress

      Manual/Inefficient Collaboration

      No streamlined mechanism for all stakeholders to collaborate effectively in real time

      Streamlined and Collaborative Emergency Response

      Powered by Dynamic Case Management

      The Dynamic Emergency Response solution addresses the above pain points by automating the process using Dynamic Case Management to provide real-time agility in terms of workflow, collaboration, process transparency, and status progression. The Protocol Configurator provides a flexible mechanism to dynamically configure the sequence of tests and consultations needed to address each type of emergency.

      It provides the ER team with a modern, mobile-enabled app for seamless collaboration, multi-channel notifications, HL7 integration with EMR systems, real-time dashboards and SLA monitoring.

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      Key Highlights

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