Study Data Access Management
AI-POWERED AUTOMATION SOLUTION FOR LIFE SCIENCES
Automate the process of user access requests for study data using Process Automation, AI and Data Fabric.
AI Skills: Extraction, Generation, Conversation
Access to appropriate services, applications, and resources in any organization is critical and needs to be carefully managed, especially for Clinical Trials, where teams within a pharmaceutical company collaborate with supporting external clinical staff.
The Study Data Access Management solution (SDAM) provides the ability to securely request, provision, manage, and monitor such requests using Process Automation, AI and Data Fabric.
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Traditional method of handling access requests
Typically, users within an organization raise requests for access to applications via traditional channels like a help-desk ticket system or via email. These requests are processed by an administrator or the asset owner. This traditional approach to request and grant access takes time, reduces productivity, and in some cases, creates security risks.
Access requests raised via email result in poor visibility and accountability from the time access is requested until it is approved/denied. Extensive manual tracking of requests is required if the request needs to be modified.
The traditional approach of handling access requests raises the following challenges:
- Reliance on emails and Excel-based requests
- No automated reporting of access requests cycle times
- Time-consuming, non-standardized process to determine the applications that are to be provisioned for a user
- Manual and repetitive work involved in provisioning each application, making it error-prone and inefficient
- Lack of visibility into the current status of an access request
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The new version, powered by Appian AI is now available.
Study Data Access Management powered by Low-code and Workflow Automation
The Study Data Access Management solution automate the existing manual process for requesting, approving and provisioning access to systems and resources with a modern business application that provides a rich, mobile-enabled user experience. It enables users to create access requests based on business roles by simply sending an email to an AI Agent or filling an intuitive form or uploading the details in an Excel template for automated processing.
The solution uses Data Fabric to integrate with ServiceNow for provisioning access to clinical trial systems, while tracking the status of all requests in a unified dashboard.
Once the request is initiated, the SDAM solution:
- Retrieves the list of applications along with access level, based on the selected business role for each user.
- Follows the business process for approvals and provisioning to complete the request via ServiceNow.
- Notifies the requester when the request is complete.
- Leverages AI CoPilot for end users to explore enterprise data relating to User Acess requests.
All access requests progress with complete transparency for the requester and system administrator. All users have access to their own requests while system administrators can see all access requests.
Study Data Access Management – Traditional vs SDAM Solution
To summarize, the SDAM solution provides the following capabilities:
- Users can directly submit access requests via a workflow-based solution.
- Users only need to select a business role and study, which the system maps to the access needed for the appropriate applications.
- Requesters, admins, and business owners can all view the status of relevant requests with varying levels of visibility based on permissions.
- Seamless integration with ServiceNow to create incidents automatically and provide a unified view of statuses and updates back into the access request record.
- Automated reporting provides real-time assessment of bottlenecks and process inefficiencies for continuous improvement.
- Shorter turnaround times.
| Traditional Excel Form | SDAM Solution |
|---|---|
| Reliance on tracking the entire process through emails and excel sheets. | The SDAM solution automates the entire process including requests, approval and provisioning using Process Automation technology. |
| Requester must navigate detailed Module / Environment / Role Matrix to determine how to generate a request | Requesters select Business Role in a request, and the SDAM solution automatically assigns the applications to be provisioned for the user |
| Internal study team must receive and process user requests and provide ‘approval’ via email to the Provisioning Administrator | Users can directly request access for their resources and the request will automatically route to the appropriate Team Lead for approval |
| Cycle time measurement for provisioning and deprovisioning are manual | Access request cycle times are captured in an automated manner |
| All access requests are manually entered | The SDAM solution allows users to request access by simply sending an email to an AI Agent or upload an Excel resulting in a faster turnaround time. |
Key Highlights
Configurable Business Rules
End-to-end Automation
Process Transparency
Improved Cycle Time
Analytics and Reporting
AI Driven Communication
AI-Powered Analysis