Robotic Process Automation Consulting
Every organization today needs digital automation in order to increase revenue, lower costs and improve customer experience. While Business Process Management (BPM) has significantly enabled automation of business processes over last decade or so, Robotic Process Automation (RPA) is yet another giant step towards achieving this goal. RPA aims to automate high volume, routine, mundane and repetitive human tasks by use of a digital workforce – a scalable and reliable army of trained software robots – allowing humans to focus on more value-added work. Princeton Blue is in a unique position to offer RPA Consulting to our clients with our deep expertise and solutions on the combined prowess of BPM and RPA.
Automate repetitive and manual tasks
What is RPA?
Robotic Process Automation (RPA) is a technology to help you design, build, train, operate and manage software robots that automate repetitive and predictable human tasks, e.g. read a PDF invoice, enter the invoice into an Excel sheet, punch an order into a legacy system, copy-paste information from an ERP system into a customer order system because they are not integrated, etc. RPA also helps you integrate with applications that do not provide API’s for integration. With RPA, you can deploy a digital workforce that executes volumes of repetitive tasks without any human intervention. This army of software robots once trained, will execute such tasks flawlessly, giving you complete control and visibility into their execution. These robots are humble (and smart) enough to hand-over tasks to humans in exceptional scenarios when they do not know how to execute.
Digital Workforce for mundane tasks | Human Workforce for value added tasks.
Enter an office of any corporation of your choice and you will see dozens to hundreds of qualified and educated individuals performing mundane and repetitive tasks on their computers. Examples include copy-pasting information from a document to another, re-entering data into multiple systems or simply maintaining records in an Excel sheet. How about making these individuals focus on tasks that really add more value to the organization?
Tasks executed by humans are also prone to errors. Mundane tasks tend to bring boredom and reduce employee motivation.
How about making these individuals focus on tasks that really add more value to the organization?
An organization needs RPA to replace their skilled and qualified human workforce with a digital workforce so that they can be deployed to perform more value-added work which a bot cannot perform – e.g. Product Design, Strategy, Customer Engagement or handling exceptional scenarios that a bot cannot. By handing over mundane tasks to a bot, companies can make their human workforce more motivated and focused on value-add work.
RPA and BPM
Synergies for Process Excellence
Both RPA and BPM aim to improve efficiency of a business process through automation, accuracy, visibility and scale. The ways and means with which these two distinct technologies achieve process transformation are different. While BPM focuses on automating end-to-end business process bringing multiple people and systems together in a unified process layer, RPA focuses on automating individual mundane tasks via trained software bots. The two technologies complement each other significantly and offer synergies to deliver immense combined value to customers.
Princeton Blue has strong experience and skillset in both – BPM and RPA. We have built strong capabilities to offer RPA Consulting Services to our clients. If you already own a BPM platform, we will help you take advantage of the synergies between the two with our decade of BPM experience.
Here are a few examples of how RPA and BPM complement each other:
- An Order Entry Process automated on BPM has a task of entering data into two different systems manually - automated by RPA
- An invoice received as a PDF is read manually and entered into a system - automated by RPA triggering an invoice process in BPM
- RPA robot encounters exception that it cannot handle - triggers human intervention via BPM
- Business rules in a BPM process decide if an activity needs human intervention or can it be handed over to an RPA bot?
Benefits of RPA?
Efficiency, Accuracy and Scale