This leading pharmaceutical company aimed to improve their previously human-intensive order fulfillment and management process. Princeton Blue re-designed the process and workflow, focused on key challenges and pain-points that resulted in significantly shorter turnaround time.
Business NeedThe clients primary goal was to reduce bulk of the manual work, provide automation by multiple integration points, reducing the end-customer’s wait time for order approvals on various Chemicals and Lab-ware orders.
- Pain Points
Extremely Long End-to- end Cycle Time from the Customer Placing an Order, through the Validation Process, to the order shipment process
Typical cycle-time was approximately 3 weeks
The current solution deployed by Princeton Blue eliminated various human-centric tasks, while supplying process automation via:
Research and Validation Effort for Agents
Internal Denied Party List DB Queries
Us Denied Party List DB Queries
Web-service Legit Business look-ups via APIs
Web-service "Ship To" Address lookups via APIs
Highly efficient business process with end -to-end integrations allowed key contributors to focus on their other important daily activities
Overall cycle time reduced from 3 weeks to under 1 week.
Significantly reduced customer order processing times from 3 weeks to under 1 week by orchestrating a variety of services into a unified business process, automated using BPM.