pramod workflow automation

Shortcast Episode 2: When Should Pharma Companies Start Looking at Workflow Automation?

We have learned from our interactions and experience working with clients over the last 15 years that we’re helping them solve a common problem across many business processes. On this Shortcast, Pramod Sachdeva shares when you should start looking at workflow automation.


Our clients told us about some of the problems they were looking to solve in managing their clinical supply chain.

What we learnt from our interactions is they were using a combination of legacy systems, Excel, SharePoint and Email to manage activities and transfer data between teams. Their demand for clinical supplies had gone up a lot, and it was getting frustrating for them to maintain multiple technologies that did not talk to each other.

Each team had developed their own best practices with which they managed the process. They had limited enterprise-level visibility and were concerned that there was an elevated risk of missing releases, impacting the trials and putting the patients at risk.

They didn’t have a single source of the truth; and because there was a lack of real-time communication, there was a disconnect between the functional teams which led to unnecessary confusion and delays.

Ideally, there should be an application that orchestrates data between all the systems and people involved in Clinical Supplies and manages the process end-to-end. This application would then be the single source of truth for all aspects of Clinical Supplies while preserving the data integrity of the legacy applications.

If this sounds like your Clinical Supplies process, that could be a sign to start looking at workflow automation technologies for this orchestration layer. For example, instead of sending an email to your colleague letting them know a task is waiting for them, workflow automation notifies them automatically and assigns the task to them.

This makes it easy for everyone involved in the process to know what’s happening and who is responsible for the next task in the process. And this also allows teams to prioritize their work effectively using a task list that can be filtered and sorted based on priority, deadline, SLAs, and more. It helps identify and address any process bottlenecks, avoid errors, and streamline the overall process flow.

We recently launched a workflow automation solution to streamline the clinical supply chain. The solution is designed to help our clients improve operational efficiency and enhance process visibility across the clinical supply chain.

I encourage you to visit to learn more.

See how Merck Optimizes its Clinical Supply Chain

By Combining workflow automation and data integration across the clinical supply chain, Merck improves transparency, accountability, and the quality review and release process. (Co-presented by Merck, Princeton Blue and Appian at the SCOPE 2023 Conference.)

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