Case Management & BPM

There is an ongoing debate about whether Case Management is really BPM or is it completely separate. This is beyond polemics as a company that may have invested in a BPM platform needs to understand whether it needs a separate investment in a Case Management suite. The strongest argument made for it being a separate …

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Business Process Life-cycle

A business process is a set of activities, tasks and events performed by systems and people to achieve a business goal. Commissioning a process involves several steps ranging from the ideation of the process through the building, and continuous improvement of the process – this is typically referred to as the business process life-cycle of …

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