Blog
Using a Modern BPM to set Customer Experience on Steroids
My recent experience with a large retailer opened a few thoughts about what superior customer experience really means and what it takes to achieve it. …
The Evolution of BPM
For those of us who have been in this digital transformation space for a 15+ years, you will recall that it wasn’t too long ago …
The Combined Power of RPA and BPM
Here are three specific ways that an automation approach that combines BPM and RPA can streamline and improve business processes Robotic process automation (RPA) and …
Business Process Analysis using Process Simulation
Business process simulation can be described is as a tool for analyzing business processes even before they are put to action. One can use it …
Making life simpler with Workflow
If I were to name the workflow process, it would be “Simplify”. Workflow helps in keeping things as straightforward as possible as a key fundamental …
Use Cases Are No Substitute for System Architecture
One of the most popular software agile techniques is the generation of Use Cases. Use Cases are used by stakeholders to succinctly express minimal desired …
Low-Code Features + Low-Code Mindset = Happy Customers!
Let’s move past “drag-and-drop” and start talking about low-code application development more holistically. Drag and drop is great, but to truly build and deploy enterprise-ready …
Demystified: IBM ODM Advanced – Decision Server Insights (DSI)
We are in an era where new businesses including their competitors are emerging every day. To stay in competition and to mark your presence, business …
Superior User Experience for IBM BPM with Lightning UX Toolkit
I have been using the online banking application from a large bank for our corporate account for many years now. For the most part, it …
Custom vs. Framework Applications: Room for both.
Your organization is full of process. A process to onboard new employees, sell a service, build a product, file taxes, or order more printer paper. …
A quick look at Pega 7’s new User Interface capabilities
In information technology, the user interface (UI) is everything designed into a device with which we as human beings interact with technology. This includes hardware …
Customer retention through Actionable Customer Insight
Let me start by narrating a recent real-life experience. A few months ago the internet service in our office stopped working. It was a show-stopper …
Think Big, Start Small, Win Quick – Tips from the BPM professionals
With today’s top BPM tools, we are able to create and deploy applications with more ease and speed than ever—I’ve personally seen small applications build …